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FAQs

Answers to frequently asked questions about the library.

What is my PIN?

The PIN is generally a 4-digit number that you chose at the time you made your card.  PINs are required to access your account online, to use the library databases from home, and to log in to our public computers.

Once you have your PIN, you can access your account online and change it to whatever password you’d like.

If you do not recall setting a PIN, first try using the last 4 digits of your phone number.  If that doesn’t work, you will need to visit the library to choose a PIN.  PINs cannot be set over the phone.

 

How do I reserve a museum pass?

Museum passes may be reserved in person at the library, or over the phone by calling 603-249-0645.

Museum passes can also be reserved online.  Passes are listed by date.  You can select a date on the calendar in the upper right hand corner of the page, or select a museum from the dropdown menu to view available passes.  Click on “Request Pass.”  You will be prompted for your library barcode and your PIN.

Museum passes cannot be reserved if you owe more than $5 in fines or if your account is expired.  The passes offered by the Wadleigh Memorial Library are only available to patrons with a Wadleigh card – they are not available to other members of the GMILCS Consortium.

 

Do I need to have a library card to use the computers?

Guests to the library may use our public computers with a guest pass – just ask at the front desk.


How much does it cost to print/copy?

Printing is .10 / page for black & white, .25 / page for color.  Copies (black and white only) are .10 / page.

 

Do you have technology classes?

Our Reference Librarians will be happy to spend 10 or 15 minutes answering your technology questions. If you want to get started with e-mail, browsing the Internet, or using Microsoft Word, Excel, or Powerpoint, or if you’d like to learn how to download books or audiobooks, make an appointment to spend an hour with one of us – you’ll be glad you did.  Contact us by email or call us at 603-249-0645.

 

Do you lend downloadable books?

Yes.  We are part of the NH State Library’s Downloadable Books Consortium, which offers downloadable audiobooks (in WMA & MP3 formats) and downloadable ebooks (in ePUB and Kindle formats).  Downloadable books are checked out to you for two weeks and then expire.  You may check out 3 at a time and can place books on hold or on a wish list.  Visit the NH Downloadables site for more information about whether your computer or device is compatible.

We also offer ebooks via the 3M Cloud Library.  Download the 3M Cloud Library app to your smartphone or device (or to your PC for devices that do not allow apps).  You can browse all available 3M ebooks via the app and download.  Or you can browse, check out, and return 3M ebooks directly from the library catalog.

 

Do you have a fax machine?

Yes!  Please see a reference librarian to send a fax.  Faxes cost $1.00 / page (cover pages are free).

 

How can I reserve a meeting room?

Please visit our Public Meeting Rooms page for more information about who can reserve our rooms and how to do it.

 

How do I check my account online?

Click on “My Account” on the menu bar above.  You will be prompted for your library barcode and PIN.  See the first question (“What is my PIN?”) if you do not remember your PIN.

 

How do I place requests online?  And what if the item isn’t in the catalog?

For more information about  online requests and what to do if you can’t find an item in our catalog, please see our Interlibrary Loan page.  From that page you will also find an online form to request items that are not in the catalog.

 

What does it mean when I try to request an item and the computer tells me to contact a librarian?

This means that the library which owns the item does not allow online requests for that item. Sometimes an item is too new and they will only let their patrons check it out.  Some libraries also restrict online requests for videos or audio-visual materials.  Usually we can get the item if one of our librarians contacts the library.  Use our online Interlibrary Loan form to request these items.

 

I requested an item and it still isn’t here!  Why is it taking so long?

Online requests and interlibrary loans rely on the NH State Library’s van service to transport items from one library to another.  We receive 3 deliveries per week, with a limited number of items per pickup, and 1 additional delivery of GMILCS-only items.  Some of the larger libraries often build up a backlog of items they are unable to send on the van.

We ask for your patience.  Most items, once shipped, will arrive within 2 weeks.  If there is an item which has been in a status of “shipped” on your account for an extended period of time, let us know and we can check on it for you.  Remember that you may visit any GMILCS library and check books out using your Wadleigh Memorial Library card.

Interlibrary loans, or requests for items that are not in the GMILCS catalog, may take a month or more to arrive, especially if the requests are coming from out of state, as we have to wait for the owning library to respond to the request and the items are mailed through the US Postal Service.

 

Why does my account show that there is a renewal left on my item, but the computer tells me I can’t renew it?

Items may be renewed unless someone is on hold for that item.  The system will show that a renewal is available regardless.  You may choose to return the item and place your own hold on it.  You may also choose to keep the item overdue and pay the fines.  If you know in advance that you will not be able to return the book on its due date, let us know when you are checking it out.  We can extend due dates in the event that you are on vacation, using the book for a book club, need it for homeschooling purposes, or other reasons – just ask us!

 

Can I get something notarized at the library?

Yes, our library director is a public notary.  The town hall offices across the street from the library also have a public notary if the library director is not available.

 

Where can I find book reviews? 

Professional book reviews can be found in our catalog – just click on More Info, then Reviews (or Reviews via Novelist).  The New York Times is also a good source for book reviews.  Our EBSCO Database has access to many book review journals such as Publisher’s Weekly, Booklist, and Horn Book.  Tired of the mainstream NYT bestsellers?  Try the Indie Next List.  NPR is another great source for books from independent publishers.

If you are simply looking for a book recommendation or what to read next, here are a couple of sites to try.  Literature-map.com allows you to type in the name of an author you enjoy, and then will give you similar authors.  WhatShouldIReadNext.com allows you to type in a book you enjoyed, and will give you a list of similar titles.  Our library catalog has a comparable feature.  Search a book you enjoyed, click on “More Info”, and scroll down to see “Suggestions and more.”

For children’s and young adult books, try CommonSenseMedia.org, which reviews books in terms of their content and allows you to find books based on age-appropriateness.  This site also reviews movies, TV shows, and video games.

 

Where’s the bathroom?

The bathrooms are located near the circulation desk.  Ask for the key at the desk.